09:00 – 09:45

How listening makes you a better negotiator

45 mins Session

Business is all about negotiation, whether it be selling the product, managing staff, or dealing with suppliers, you need to be able to influence the people around you.  Richard’s experience has shown him that in the modern world, the art of listening is often overlooked as the most important part of negotiation.  Learn how to listen to build rapport, gain trust and exert influence.


Richard Mullender

Communications Expert

After military service and time in the private sector, Richard Mullender joined the Metropolitan police.

Richard Mullender worked as a detective investigating serious crimes. Then one life-changing day he trained to become a hostage negotiator. His skills were so well regarded that he was appointed Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit. Richard was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004 and Richard’s listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006.

In the decade since leaving the police, Richard has established his own independent consultancy where his skills have been in high demand.

Richard Mullender has provided training for law enforcement agencies including: Scotland Yard Crime Academy, The Federal Bureau of Investigation (FBI), The South African Directorate of Special Operations, aka The Scorpions Police forces in Brazil, the Philippines and Cyprus.

He has also advised international government bodies including: The United Nations, The World Food Programme (as consultant to the Head of Security), The Maltese Government (pre-Commonwealth Heads of Government meeting), The Indian secret services.

Mullender is not remotely corporate. Expect the unexpected and have fun.